you're in the minority
does not make any pain go away
(heck, it probably makes it worse)
maintain your sense of humor
& we'll attempt to help you sort it out
get an error stating Error 2355 when trying to install?
First, confirm you actually got a complete download
If you have the licensed version of Paint Shop Pro the file should be called psp700ee.exe & exactly 33,554,896 bytes. To verify right click on that file & choose Properties.
If it's an evaluation version the file is called psp700ev.exe & should be exactly 33,608,811 bytes in size. Verify by right clicking on the file & choose Properties.
If your file size doesn't match-up, go get a fresh download & keep a close eye to be sure it's not interrupted. A few problems have been reported with some Gozilla downloads.
Your file appeared to be good? ... then let's rebuild that Temp Directory.
(there's nothing valuable
in the TEMP folder ... delete this one, it may be corrupt)
2 I try to install but the installer disappears?
(link to --> basic hard drive housekeeping tips )
3 During Uninstall it asks for the install file but I don't have it anymore? Try hitting the Cancel Button, it usually just continues & finishes. If that doesn't work to contact Jasc Technical Support & obtain the Paint Shop Pro MSI fix and uninstall instructions. 952-930-9171 or firstname.lastname@example.org.
4 I cannot remove the "Browse with Paint Shop Pro" entry in Windows 2000? PSP 7 utilizes the new Msi installer to install the program. This installer file monitors the installation of Paint Shop Pro. The Msi will monitor all files that it installed each time that you launch Paint Shop Pro. If a Registry Key is removed, the Msi monitor will note this and replace the missing Registry Key. For this reason, Browse With Paint Shop Pro cannot be removed from the right click menu.
NOTE: Before you begin with the process detailed below remember that instructions for editing the registry are intended for experienced users only. The Windows Registry is at the core of the operating system. Errors made in editing the registry could damage your Operating System beyond repair resulting in loss of data and a required reinstallation of the OS. If while you are in the registry you make an error about which you are right away aware of, immediately turn the machine off. Do NOT close the registry editor, do NOT go to START> SHUTDOWN simply wait 2 minutes & then hit the switch to turn off the machine or cut off power to it. This will cause Windows to load from the backup registry that it makes every time it shuts down properly, hence the mistake that you made will not have saved in the registry and your machine should boot as it did previous to your editing. If you are not comfortable with editing the registry you should take these instructions to an experienced Windows technician or contact the Jasc Software Inc. Technical Support Team at 952-930-9171 who will be happy to walk you through the process of editing the registry.
Simply delete the Paint Shop Pro directory from you hard drive and follow the instructions listed below.
Click "Start," choose "Run," and type "REGEDIT" in the Open text entry box. Click OK. When the Registry Editor opens, click Registry>Export Registry File, choose a filename, and save the file. The program will automatically add a REG extension on to the specified filename when it is saved. This file can serve as a backup if necessary.
After creating the backup, double-click on the following sequence of folders:
The "Paint Shop
Pro 7" entry should now be highlighted.
Hit the DELETE key on your keyboard, and click "Yes" to confirm this deletion. Now close REGEDIT.
The minimum requirements for Paint Shop Pro 7 are Pentium processor or equivalent, 32 MB of RAM, CD-Rom drive, 75 MB of free space, and at least a 256 Color Display.
The current recommended
configuration would be Pentium III 500 or better processor, 128
MB of RAM, 300 MB free hard drive space (for install), and a
32-bit color display adapter at 1024x768 resolution.
In order to uninstall Paint Shop Pro 7 please follow the directions below.
1. Click on your "Start button"
2. Then, click on "Settings"
3. Click on "Control
4. Double Click on ADD/REMOVE
5. Use the Scroll bar to find Paint Shop Pro 7.
6. Click once to Highlight Paint Shop Pro 7.
7. Click on the "ADD/REMOVE" button. This is locate in the right hand corner of the dialog box.
A window may appear that
says "Windows Installer" then it will disappear. (On
some systems this window comes and goes so fast you don't even
8. Click the "NEXT"
In the "Program Maintenance" window there are three (3) radio buttons Modify, Repair, or Remove Program.
9. Select the THIRD radio button. This will say "REMOVE"
10. Then click "Next"
11. Click the "Remove"
9 During install I get an error that says "Bad Cabinet Error 2352"? Users receiving the 2352 error will need to update their Windows Installer to version 1.1. This can be done by downloading the appropriate version for your operating system here.
The autosave data is stored in your temp files path (go to file->preferences->file locations and read the location from the "Undo/Temporary Files" location. Autosave data consists of an .ats file that PSP uses to reopen things, and a PSP file for each of your open files. You can start by deleting the .ats file - that will let PSP open normally. Now try opening the PSP files via the browser or file->open. Likely only one of them got corrupted by the freeze, or if you are lucky it was just the .ats file that is corrupt and all of your images are still safe. Once you have everything recovered just delete the psp files from the temp directory. -Joe